Are your services covered by my extended health plan?

Our services are covered by most extended health plans. Please inquire with your insurance provider for information regarding coverage.

Cancellation policy

At least 24 hours notice is needed for an appointment cancellation or rescheduling. A fee will be charged if insufficient notice is given.

Do I need a doctor’s referral?

You do not need a doctor’s referral to attend physiotherapy or massage therapy, though some extended health plans may require one for coverage.

Do you accept ICBC or WorkSafe BC (WSBC) claims?

We accept approved ICBC claims with a valid claim number. WSBC assessment claims are accepted with a valid claim number. Full WSBC coverage is approved once the claim has been accepted for physiotherapy benefits. For WSBC, please note that you will need to bring your claim number, work supervision contact information, and workplace information (company name, workplace address and phone number) to your first visit.

Do you direct bill the insurance companies?

Yes, we do. For your convenience, we provide direct billing to most major insurance providers of extended health plans. We direct bill to the following insurance providers:

Pacific Blue Cross/Blue Cross
Chamber of Commerce Group Insurance
Cowan
Desjardins
Great West Life
Green Shield
Industrial Alliance
Johnson Inc.
Manulife
Maximum Benefit
Standard Life
Sun Life

Please note, depending on your plan and coverage details, direct billing from providers may not be available with your policy.

MSP Premium Assistance Coverage

There is partial provincial coverage for qualifying clients. Please inquire with our staff for more information.

What if I cannot make my scheduled appointment?

At least 24 hours notice is needed for an appointment cancellation or rescheduling. A fee will be charged if insufficient notice is given.

What is physiotherapy? IMS? Massage therapy? Kinesiology?

Please refer to our Services section for more information.

Where can I park?

Free street parking is available along West 2nd Avenue, as well as on Columbia and Manitoba Streets. Additional free and metered parking can be found along 3rd and 4th Avenues. There is also access to limited underground parking.